Shipping policy

Shipping Policy

At The Pawtional, we aim to deliver your order quickly and safely so your pet can enjoy their new essentials as soon as possible 🐾

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📍 Shipping Locations  
We currently ship within Australia.

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⏱ Processing Time  
All orders are processed within 1–3 business days.  
Orders are not shipped or delivered on weekends or public holidays.

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🚚 Estimated Delivery Time  
Standard Shipping (Australia): 3–8 business days  

Please note that delivery times may vary depending on your location and courier delays.

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💰 Shipping Fees  
We offer FREE shipping on all orders over $88 AUD.  

For orders under $88 AUD, shipping fees will be calculated at checkout.

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📦 Order Tracking  
Once your order has been shipped, you will receive a confirmation email with tracking details so you can follow your delivery every step of the way.

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⚠️ Delays  
While we do our best to ensure timely delivery, unexpected delays may occur due to factors outside our control such as courier issues or peak periods.

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❗ Incorrect Address  
Please ensure your shipping address is correct at checkout.  
We are not responsible for orders shipped to incorrect addresses provided by the customer.

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💛 Need Help?  
If you have any questions about your order, feel free to contact us — we’re always happy to help!